Privacy Policy

Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act responsibly. We believe this information should only be used to help us provide you with better service. That’s why we have put the following policy in place to protect your personal information:

What personal information do we collect?

When you make a purchase in our online store or subscribe to our newsletter, you may choose to give us basic information about yourself. This enables us to process your transactions more efficiently and provide a higher level of customer service.

When you visit our website, we may collect more information: your Internet service provider’s address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our website more available and user friendly to our customers.

Storing your information

We take all reasonable steps to ensure that information held is accurate, up-to-date, complete, relevant, not misleading and is used only for the purposes stated in this policy. We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorized person/s or organisation/s.

We will not disclose any personal information about you to other companies or individuals that are not entitled to obtain this information. We do not share your details with third party companies, with the exception of delivery companies and our web service providers. Such companies and individuals will have access to specific personal information required to make deliveries or carry out specific tasks, but may not use your details for any other purposes.

Security

ShawlyNot takes security seriously and has taken steps to ensure your personal information is secure.

We do not capture credit card information on our site but instead do this via PayPal’s secure and trusted system; where they also take every step to ensure your security. They use SSL technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. When making an online payment a small padlock symbol will appear on your screen. This indicates that the SSL security system is operating throughout your transaction. This encrypting ensures that your details can not be read by, or altered by outside influences.

If at any stage you do not see the padlock symbol or are unsure about your/our security, please do not hesitate to contact us on 0275 171923.

Updating your information

You are entitled to obtain from us, confirmation as to whether or not we hold personal information about you. You may also request a copy of this information and / or request that corrections or changes be made to it. You can make changes to your personal information by using the “Contact Us” page on our website, or by calling us during business hours on 0275 171923.

Removing your name from our mailing list

It is necessary for you to register your details with us in order to access certain services such as making online purchases on our website. However you have the right to choose not to receive emails or mailers from us that are not related to your order or enquiries.

When you register your email address with us, we may give you the option of receiving email announcements about products, offers and promotions from ShawlyNot. We will only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to third parties.

Every promotional email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. You can also let us know that you wish to be removed from our mailing list by using the “Contact Us” page on our website, or by calling us during business hours on 0275 171923.
This will remove your email address from our mailing list. If you unsubscribe you will still receive emails specifically related to your online orders.

To request to have your name removed from our physical address mailing list, please call us at 0275 171923 or mail to us at ShawlyNot, P O Box 3601, Richmond, Nelson 7050. Please provide your full name, mailing address and phone number.

Links to sites and services

We will take appropriate steps to protect your privacy in relation to your use of our website. We may provide links to third party sites. Since we do not control such linked sites, we encourage you to review the privacy policies of these third party sites.

Use Of Cookies

Our website uses a technology called cookies that may be used to provide you with specific information. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. These cookies do not track your individual information.

Delivery

Delivery is generally within 2-3 business days to New Zealand destinations for orders received before 9am Monday through Friday subject to availability of stock and other considerations.  Rural and remote deliveries can take up to 4 days longer.

Refund Policy

ShawlyNot is dedicated to providing quality products and service to our customers. We hope you will love what you have ordered, but if something isn’t right, please let us know.

Please return the product/s to us in original condition within 7 days of receipt, including a copy of your receipt, and we will replace or hold a credit note for it’s value for 6 months.

Our quality control team inspect all products before being posted out, to ensure the products you receive meet our exacting quality standards.   However, if you do receive a faulty or damaged product, please contact us within 7 days of receiving the product/s.

Returns Process

Please indicate a reason for your return, on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

ShawlyNot, PO Box 3601, Richmond, Nelson 7050.

For any additional information on our return policies, please contact us by email.

We are happy to exchange or provide a credit note for any faulty item purchased online (unless stated otherwise). However the following conditions do apply:

  • You must notify us by email of your intention to exchange/return within 7 days.
  • Send goods back to us via a trackable method to the above address. Please note ShawlyNot does not take responsibility of any items lost in the process of returning to us and hence why we recommend a trackable method.
  • We will raise a credit note for exchange once the garment has been returned and accepted by ShawlyNot. Please allow 5 working days for this to happen.
  • All items must be in the condition that they were shipped, un-used and with all original tags and packaging attached.
  • Once the product has been received it will undergo a quality control check to ensure that the item is unworn and the original tags are still in place.

Your goods will be exchanged or you will be issued with a credit note for the price you paid for the item at the time of purchase.

We do not accept returns on jewellery.

To return/ exchange products to ShawlyNot: Please return the invoice that is included with your shipment. Send the items you’re returning to the address found on the form. Please contact us if you do not have this invoice.

Disclaimer

The materials contained on this website are provided “as is” without warranties of any kind, either express or implied. This website is a general information service only. Use of the website material is at your own risk. Stevens is not responsible for any adverse consequences arising out of the use of information contained on the website. You should assess whether the material provided is appropriate in light of your own objectives, situation and needs. Stevens does not give any warranty of accuracy or reliability of information contained on the website to you or any other person.

Limitation of Liability

While reasonable care has been taken to ensure the facts stated in the website are accurate and the opinions given are fair and reasonable, neither ShawlyNot nor its contractors or employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits) out of the use of, or the inability to use, the materials on this site. This limitation of liability applies even if ShawlyNot or a ShawlyNot representative has been advised of the possibility of such damages.

Terms of use of this Website

Notice: Acceptance of Terms of Use

Use of this website is subject to the Terms of Use as set out in this notice and which constitute a legal agreement between you and ShawlyNot or its affiliates(s). By using this website, you acknowledge that you have read, understood and agree to be bound by the Terms of Use. Please review the Terms of Use prior to viewing this site. If you do not agree with the terms thereof, please do not use this website.

Copyright

The contents of this website are copyright © property of ShawlyNot. You may view this site and electronically copy or print hard copies of parts of it for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this website without our written permission.

Linked sites and Advertising

Our website may include links to third party sites. These links are provided as a convenience and their inclusion does not imply ShawlyNot’s endorsement of the site or any association with their operators. ShawlyNot is not responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. Similarly, any dealings you may have with any advertiser appearing on our website are solely between you and the advertiser or other third party. ShawlyNot is not responsible or liable for any part of any such dealings or promotions.

ShawlyNot reserves the right to prohibit links to its website and you agree to remove or cease any link upon our request. You may not frame any part of the website material by including advertising or other revenue generating material.