Help / FAQ

If you require any assistance and/or  have a question, please don’t hesitate to ask.   We will do our best answer them all and will then list the most frequent ones below to save you valuable time.

How should I wash my shawl/scarf/pashmina??

I don’t wash mine.  I air them outside to freshen them up.  But if I did spill something on one I would either sponge clean it, dry clean it or depending on the fabric gentle cold hand wash. The more you wear them the warmer they are.

How soon will I receive my parcel??

We will post the very next working day, after we receive your order and payment.  It will go in a pre paid, post office, parcel post bag with your address on it. Once it is posted we will advise that it is on its way.

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